Corporations that deliver software and IT services find themselves concerned with an ever-increasing demand for transformation and improved customer experience, growing requirements around cybersecurity and data privacy, various types of geopolitical influencers that only appear to be increasing in severity, and the “ordinary” lineup of competitive pressures. To effectively address these and other challenges, they often find it smarter to seek external expertise in the form of third-party service providers.
But working with third-party service providers is no easy task, as there may be little clarity around the quality, or long-term relevance, of the service rendered even after its completion, and whether it was ultimately worth the time, cost, and effort involved.
The process, beginning with the identification of a problem or need and the decision to look outside the organization for a solution, through specifying requirements, identifying, and selecting service providers, governing their work, and measuring their outcome, may involve several departments and individuals.
When interfacing suppliers around shipment matters, for example, manufacturers often manage interactions manually, using e-mail and phone calls for back and forth communications and relying on Excel files to track data. This manual way of managing supplier interactions is time-consuming, error-prone, and overall inefficient, potentially leading to supply, and therefore manufacturing delays.
Automation could be an effective tool to streamline supplier communications, particularly by creating greater transparency around order scheduling, by automatically tracking and managing scheduling and following up on missing data or activities, by providing clear and automated guidance to both buyers and sellers around each individual process and its unique requirements, and by requiring compliance.
To manage the complexity that characterizes manufacturing industries, the solution must be able to view each process as unique, to apply to it the appropriate rules and policies, to ensure compliance, to identify and require the correction of errors and discrepancies, and to identify and manage disputes. To achieve optimal ROI, such solutions must be holistic in nature, viewing each process in the context of the entire set of procurement activities and the environment in which they play.
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A range of supplier solutions
“By providing real-time visibility to receivable worthiness and partnering with non-bank capital resources, Nipendo is expanding the range of available trade financing options at a time of great need.”
“Nipendo enables interoperability between different supplier communication solutions (for example, electronic data interchange [EDI], supplier networks and e-invoicing), allowing enterprises to rapidly achieve over 90% straight-through processing of all supplier invoices directly to their existing ERP systems.”
“Nipendo is the real deal when it comes supporting both application capability in P2P, such as e-invoicing and the connectivity or network layer itself.”
“Admittedly, we were initially reluctant to deploy Nipendo, fearing it would add to our work and possibly require the hiring of additional staff. We would likely not have done so had our customer not required us. However, after deploying the platform using a B2B connection, we realized significant benefit from it and now urge our customer to expand the platform’s utilization. We find ourselves spending far less time around invoice submission and, since we have full transparency into the process and into invoice and payment status, we no longer need to call the customer directly. Our business processes have improved significantly, and we’re better able to plan ahead.”
Chief Information Officer
“Before moving to Nipendo’s digital platform, we had to manually process hundreds of thousands of physical documents… we were sometimes late paying our suppliers… Nowadays the Electric Company receives the vast majority of invoices through Nipendo’s digital platform, which automatically examines them and provides intelligent validations… Once we started using Nipendo our work processes shortened and became more efficient. The number of people required to handle invoices was reduced and the company’s ability to comply with payment obligations to suppliers improved significantly. We’ve gotten rid of almost all of our large filing cabinets, freeing up a lot of office real estate, have done away with the exhausting filing activities and have almost completely eliminated the need to manually key-in data.”
Head of Accounting Division
“The Nipendo platform has enabled IAI to significantly improve supply chain efficiencies and supplier relations by creating transparency, and by automating the bulk of documentation along with the proper validations. This has freed up our team to address more value-add challenges, has eliminated data errors, and has enabled us to meet our SLA vis-à-vis suppliers and customers. Beyond the technology’s ability to address complex matters, the Nipendo team has demonstrated drive, flexibility, and creativity. All of this has encouraged us to move into new areas with Nipendo and to strive towards making it a one-stop-shop for IAI and its global suppliers.”
Deputy COO and VP Supply Chain
Get all the help you and your suppliers need
While Nipendo Supplier Cloud is extremely easy to use, Nipendo offers your suppliers all the help they need during the on-boarding and beyond.
Nipendo offers fully managed supplier enrollment program where our Supplier Support Teams will reach out to your suppliers, authenticate their identity, gather and validate required information and walk them through the on-boarding process.